Privacy Policy

Effective date: 29 July 2026

UAES Investments is a product and digital platform owned and operated by RIMAL TECH - FZCO, a company registered in Dubai, United Arab Emirates.

For the purposes of this Privacy Policy, “UAES Investments”, “RIMAL TECH - FZCO”, “we”, “us”, and “our” refer to the legal operator and its UAES Investments platform where appropriate.

UAES Investments provides AI-assisted property information, property investment consultation support, market research, marketing services, marketing consultation, project comparison, lead qualification, and related digital services in the United Arab Emirates.

1. Information We Collect

Depending on how you use our websites, forms, messaging channels, and services, we may collect the following categories of information:

  • Full name
  • Email address
  • Telephone number
  • WhatsApp number
  • Country of residence
  • Nationality when voluntarily provided and relevant
  • Preferred UAE location
  • Preferred property type
  • Investment budget
  • Cash or mortgage preference
  • Off-plan or ready-property preference
  • Investment objective
  • Expected holding period
  • Rental-income objective
  • Capital-growth objective
  • Preferred developer
  • Preferred payment plan
  • Marketing-service requirements
  • Consultation requirements
  • Business or campaign information voluntarily provided by clients
  • Messages
  • Call notes
  • Consultation notes
  • Appointment details
  • Form submissions
  • WhatsApp communications
  • Facebook communications
  • Instagram communications
  • Email communications
  • Website usage data
  • IP address
  • Browser type
  • Device information
  • Cookies
  • Analytics information
  • Referral source
  • Campaign interaction
  • Information voluntarily provided by the user

2. How We Use Information

We may use personal information to:

  • Provide AI-assisted property information
  • Understand client requirements
  • Provide property consultation support
  • Provide marketing consultation
  • Provide marketing services
  • Qualify leads
  • Categorise enquiries
  • Recommend relevant projects
  • Compare properties
  • Compare locations
  • Compare developers
  • Compare payment plans
  • Estimate potential rental yield
  • Discuss potential capital-growth factors
  • Generate consultation summaries
  • Schedule calls and meetings
  • Respond to enquiries
  • Operate the CRM
  • Operate the website
  • Improve platform functionality
  • Improve marketing campaigns
  • Measure campaign effectiveness
  • Send requested information
  • Send permitted marketing communications
  • Prevent fraud
  • Protect website security
  • Maintain business records
  • Comply with applicable legal obligations

3. AI and Automated Processing

Information may be processed by AI or automated systems to help us deliver and improve our services, including to:

  • Understand user intent
  • Classify enquiries
  • Detect property preferences
  • Detect marketing-service requirements
  • Generate summaries
  • Recommend relevant content
  • Recommend relevant property options
  • Score or prioritise leads
  • Assist human consultants
  • Personalise communication
  • Support appointment scheduling
  • Improve customer-service responses

Users must independently verify:

  • Property availability
  • Property price
  • Developer information
  • Payment plans
  • Handover dates
  • Rental prices
  • Rental yield
  • Capital appreciation
  • Service charges
  • Government fees
  • Mortgage conditions
  • Golden Visa eligibility
  • Legal requirements
  • Marketing claims
  • Any information that may affect a purchase or investment decision

4. Marketing and Consultation Services

RIMAL TECH - FZCO may provide through UAES Investments:

  • Digital marketing consultation
  • Marketing campaign support
  • Lead-generation support
  • Lead qualification
  • Customer communication
  • Property-market research
  • Consultation booking
  • Content and campaign analysis
  • AI-assisted marketing insights
  • Business consultation related to platform services

5. Service Providers and Data Sharing

Limited information may be shared with service providers and partners who support our operations or help us respond to your request, including providers of:

  • Website hosting
  • Cloud infrastructure
  • Firebase
  • Databases
  • Analytics
  • CRM tools
  • OpenAI or other AI providers
  • Email providers
  • Google Calendar
  • Video meetings
  • WhatsApp Business Platform
  • Meta services
  • Telephony providers
  • Marketing platforms
  • Advertising platforms
  • Property consultants
  • Licensed property brokers
  • Developers
  • Mortgage providers
  • Banks
  • Legal or professional advisers
  • Other authorised providers necessary to respond to the user’s request

RIMAL TECH - FZCO and UAES Investments do not sell personal information to advertisers.

Where information is shared with an external property consultant, broker, developer, mortgage provider, or service provider, it should be limited to what is reasonably necessary for the user’s request.

Where a property transaction requires a licensed real-estate broker, developer, mortgage provider, bank, legal adviser, or other authorised party, we may connect or refer the client to an appropriately authorised provider.

6. WhatsApp, Facebook, and Instagram

When you communicate with us through Meta services such as WhatsApp, Facebook, or Instagram:

  • Meta may independently process your information
  • We may receive your name
  • We may receive your phone number
  • We may receive your messages
  • We may receive interaction and campaign data
  • Meta’s own privacy terms and policies also apply

7. Cookies, Analytics, and Advertising

We may use cookies and similar technologies, including:

  • Essential cookies
  • Preference cookies
  • Analytics cookies
  • Campaign tracking
  • Conversion measurement
  • Advertising pixels
  • Meta Pixel
  • Google analytics or advertising tools
  • Referral tracking
  • Consent controls where required

Where legally required, you should be able to reject non-essential cookies. Essential cookies may still be used for security, authentication, and core site functionality.

8. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Providing services
  • Responding to enquiries
  • Managing consultations
  • Managing marketing campaigns
  • Maintaining business records
  • Legal compliance
  • Fraud prevention
  • Security
  • Dispute resolution
  • Transaction records
  • Contract enforcement

9. Data Security

We apply reasonable safeguards appropriate to the nature of the information and our services, which may include:

  • Access controls
  • Secure cloud services
  • Role-based permissions where applicable
  • Authentication
  • Logging
  • Monitoring
  • Administrative safeguards
  • Technical safeguards
  • Organisational safeguards

No internet transmission or data-storage system can be guaranteed completely secure. Users should take care when sharing information online.

10. User Rights

Subject to applicable law, you may request:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Data portability
  • Withdrawal of consent
  • Marketing opt-out

To request deletion of eligible personal information, visit our Data Deletion Instructions page or email info@uaes.investments.

Data Deletion Instructions

11. International Data Processing

Some service providers may process data outside the United Arab Emirates. Where required, we use reasonable contractual, technical, or organisational safeguards appropriate to the transfer and the nature of the processing.

12. Children

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Changes to the Policy

We may update this Privacy Policy from time to time. The current version and effective date will be published on this page. Continued use of the platform after updates constitutes acceptance of the revised policy where permitted by law.

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